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Call TRC:




    Call 716.661.1447 for an appointment today!

    Offering family driven care management services


    What is a Children’s Health Home?

    A Children’s Health Home is a care management service model where ALL of a child’s caregivers communicate with one another so that a family’s needs are addressed appropriately. The Resource Center will provide a care manager to eligible families, children and youth to provide access to services assuring they have everything necessary to stay healthy, out of the emergency room and out of the hospital. The Care Manager supports services that a family may already be receiving and will help families get new ones if necessary.

    Who is eligible to enroll?

    Children from birth to age 21 must be enrolled in Medicaid and have two or more chronic health conditions OR one single qualifying condition:

    • Could benefit from this level of care management
    • HIV/AIDS
    • Severe Emotional Disturbance
    • Complex Trauma

    The Resource Center has experts on staff that will be happy to work with you to determine if a child is eligible.

    What does a Children’s Health Home do?

    • Comprehensive Care Management
    • Care Coordination and Health Promotion
    • Comprehensive Transitional Care
    • Individual and Family Support
    • Referral to Community and Social Support Services

    Why would I want to enroll my child in a Health Home?

    At The Resource Center, we understand caring for your child can be a complicated and often exhausting experience. In response to the needs of the families we serve, we are proud to have joined together with the Children’s Health Home of Upstate New York (CHHUNY) to provide Care Management Services that put your family first.

    Key Point of Contact

    We understand families spend countless hours being transferred from department to department trying to get critical answers and information regarding your child’s services. When you enroll in a Health Home, your Care Manager becomes your key point of contact in managing the services for your child.

    Service Coordination

    Critical to a healthy child is ensuring each service provider works together and always in the best interest of the child. A family’s Care Manager will have access to information on each service their child is receiving, enabling them to stay in constant communication and eliminating redundancy of service. The vast network also provides linkages to related services such as Adult Health Homes and many more.


    The Care Manager is an independent position that works for you. Following the CHHUNY model of care, this position strives to learn about the unique needs of each family and work with them to make the most appropriate decisions for the family.

    Advantages of the CHHUNY Network

    Families have the choice to select from a number of approved Children’s Health Homes authorized by the New York State Department of Health. The CHHUNY network, of which The Resource Center is a member, is New York State’s largest and serves 54 of the 61 counties in New York State. This large network not only gives families access to the largest list of providers and care managers, but the services can travel with you.

    Contact TRC’s Children’s Health Homes Care Coordination Team


    880 East Second Street | Jamestown, NY | Ph: (716) 485-7224


    186 Lakeshore Drive West | Dunkirk, NY | Ph: (716) 485-7224

    What people say

    Patricia Sharp, Community Helping Hands Office Manager

    “We are extremely grateful for The Resource Center or any group that donates or volunteers, because we serve a lot of people in need in the community.”

    Jim Maione, Director of Distribution, Southern Tier Brewing Company

    “Southern Tier Brewing Company is happy to bring jobs back to the local economy. Our relationship is important with The Resource Center because it gives us an opportunity to provide meaningful work to people with disabilities. Additionally, they are providing a wonderful service for us.”

    Amanda S. – Patient

    “The Resource Center’s Primary Care Staff have been helpful and responsive to my health concerns. I am able to see my provider the same day I contact the office with a need.”

    Mike Richner, Manufacturing Manager, Dahlstrom Roll Form

    “I’ve used The Resource Center in the past and their quality is excellent and their work ethic is very good. The employees knew what the expected quality level was and where it needed to be.”